Gas Safe Registered
It Was Warm This Morning. By Lunchtime Every Radiator Was Stone Cold.
Half the 'dead boiler' calls Sam gets turn out to be a stuck diverter valve, a tripped switch, or pressure that's crept down overnight, not the expensive part everyone assumes has failed.
If you can smell gas, don't wait for anyone: call the National Gas Emergency Service on 0800 111 999 first, then call Sam.
The instinct when a boiler goes quiet is to assume the worst: it's finished, it needs replacing, that's a few thousand pounds you weren't planning for this month. Often it isn't that at all.
Low pressure, a faulty thermostat, or a condensate pipe frozen solid during a cold snap are common, fixable, and nowhere near as expensive as a new boiler. The trick is knowing which one you've actually got before quoting for the worst case.
Willsway works on Worcester Bosch, Vaillant, Ideal, Baxi and Viessmann systems day in, day out, so the error code on your display usually means something specific rather than a guess.
What Happens When You Call
Tell Sam what's actually happening
The make, the error code if there is one, and what you've noticed. That's often enough to arrive with the likely part already on the van instead of ordering it after the first look.
A proper diagnostic, not an assumption
Pressure, PCB, valves, fan and flue checked in that order before anything gets ordered, so you're not paying for a part that was never the problem.
A price before work starts
You hear what's wrong and what it costs to fix before anything happens, including the honest word if a repair is just delaying the same conversation by six months.
Checkatrade member since March 2015, backed by their £1,000 guarantee.
Boiler Repairs & Fault Finding: The Questions People Ask
How quickly can Sam actually get out?+
Most Horsham and West Sussex addresses get a straight answer within the hour of calling, typically an arrival window of 60 to 90 minutes once it's confirmed as urgent. Epsom and Surrey take longer given the distance, and you're told that honestly on the phone rather than left guessing.
My boiler's stopped and it's freezing outside. Could it just be the condensate pipe?+
Genuinely common in a hard frost: the condensate pipe running outside freezes, the boiler locks out to protect itself, and it can look identical to a much bigger fault. Worth mentioning when you call, since it's sometimes talked through in minutes.
Do you carry parts on the van or does everything need ordering?+
Common parts for the brands seen most across Horsham and Epsom are usually on the van. Less common ones sometimes need a day, and you'll be told which category yours is in before agreeing to anything.
Is it worth repairing an old boiler or should I replace it?+
Depends on the age, the fault, and what it's already cost you this year. You get both numbers and make the call yourself, not a push toward the more expensive option.